We aim to dispatch all orders placed through www.lumerisbio.com on the next working day (Monday–Friday, excluding public holidays).

Orders received after 2:00 PM or over the weekend will be processed the following working day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your Royal Mail tracking number.

2. Delivery Services

All UK orders are shipped using Royal Mail Tracked 24 or Royal Mail Tracked 48, depending on the service selected at checkout.

Both services include full end-to-end tracking and delivery confirmation.

You can track your parcel anytime using the tracking link provided in your confirmation email or via the Royal Mail website.

3. Shipping Costs

Delivery charges for each service are displayed at checkout before payment is completed.

We occasionally offer free delivery promotions, which will be clearly advertised on the Website when available.

4. Delivery Areas

We currently ship to:

The United Kingdom, including Northern Ireland, Isle of Man, and Channel Islands.
Selected international destinations, where permitted by postal regulations.

We reserve the right to refuse international shipments to regions where customs restrictions or import regulations apply.

5. Delivery Issues

If your parcel appears delayed or tracking updates have not changed after dispatch:

Please allow 3–5 working days before contacting us, as minor delays can occur.
If the issue persists, email contact@lumerisbio.com, and we will investigate with Royal Mail.

In cases of loss or confirmed damage, a replacement or refund will be arranged as appropriate, following the courier’s investigation process.

6. Incorrect or Incomplete Addresses

Please ensure your shipping details are accurate before completing your order.

We cannot accept responsibility for parcels delayed, lost, or returned due to incorrect or incomplete address information.

If a parcel is returned to us, it must be received back at our facility before any refund or redelivery can be processed.

7. Missed Deliveries

If you are unavailable when Royal Mail attempts delivery, they will leave a card or email notification with re-delivery or collection instructions.

Parcels not collected within Royal Mail’s holding period may be returned to us.

8. International Orders

Delivery times for international orders vary depending on destination and customs clearance.

Any customs fees, import duties, or taxes are the responsibility of the recipient.

Customs inspections or delays are outside our control.

9. Delays Beyond Our Control

Lumeris Bio is not liable for delays caused by factors beyond our reasonable control, including but not limited to:

We always do our best to minimise disruption and keep you informed.

10. Contact Us

If you have any questions about your delivery, please contact our support team:
contact@lumerisbio.com
www.lumerisbio.com